Mateusz Rzepka
IT Support Coordinator & Software Developer
I specialize in keeping critical systems running smoothly while crafting reliable software solutions. From technical support to web app development, I focus on efficiency, innovation, and an exceptional user experience.
Highlights
IT Support
Maintaining over 300 devices at a 99% uptime, ensuring reliable daily operations.
- Resolved 20+ weekly tickets with a 95% satisfaction rate.
- Automated ticketing system, reducing response time by 30%.
- Managed secure user access via Active Directory.
- Led diagnostics and hardware repair to extend device longevity.
- Coordinated seamless equipment upgrades with vendors.
Development
Built Owl Judge webapp to streamline judging for 100+ Kennesaw State students.
- Utilized Flask, PostgreSQL, Redis, and modern frontend tools.
- Hosted on WSGI with caching for efficient performance.
- Integrated real-time WebSocket updates for scoring and feedback.
- Achieved 98% usability satisfaction from students and judges.
- Enhanced collaborative features for multiple judges per session.
Training
Increased staff proficiency with targeted tech training and resources.
- Trained 30+ staff, reducing help desk tickets by 21% overall.
- Led workshops on secure VPN setup and device management.
- Developed detailed guides and short video tutorials.
- Improved self-service resolutions, cutting wait times by 40%.
- Maintained 90% positive feedback from training participants.
Leadership
Guided cross-functional IT teams to exceed project goals and timelines.
- Supervised a 5-member IT team with agile methodologies.
- Maximized a $150,000 annual IT budget with 98% efficiency.
- Facilitated remote work adoption for over 50 employees.
- Improved project delivery speeds by 25% via real-time tracking.
- Fostered a culture of innovation and continuous improvement.
Infrastructure
Architected secure, scalable systems to support enterprise growth.
- Migrated legacy systems to cloud platforms, cutting downtime by 70%.
- Implemented robust disaster recovery for mission-critical operations.
- Maintained network security with zero breaches in 3 years.
- Optimized server performance, boosting speed by 40% overall.
- Ensured capacity for 30% year-over-year user growth.
Innovation
Developed tech-driven strategies to streamline core business workflows.
- Wrote automation scripts saving 15+ hours of weekly manual tasks.
- Integrated AI-based helpdesk, cutting resolution times by 35%.
- Created mobile-friendly interfaces for remote staff.
- Adopted IoT devices for proactive equipment monitoring.
- Built real-time analytics dashboard, improving performance insights.
Key Skills
Technical Support
Hardware diagnostics, software configuration, network troubleshooting, and remote assistance.
Development
Python, JavaScript, Flask, PostgreSQL, REST APIs, responsive design, Git, and continuous integration.
Infrastructure
Cloud services (AWS, Azure), virtualization, network architecture, security best practices, and failover planning.
Project Management
Agile methodologies, cost tracking, stakeholder engagement, and risk mitigation for timely, efficient deliveries.
Innovation in Action
Driving creative solutions to complex IT challenges with cutting-edge tools and forward-thinking strategies.