Work Experience

IT Support Coordinator

Clarke County School District | Classic City High School | Athens, Georgia

January 2024 - Present

Managing technical infrastructure and providing expert support across the district.

  • Manage and maintain fleet of ~300 devices across multiple platforms (Chrome OS, iOS, Windows), achieving 99% uptime through proactive maintenance
  • Provide front-line technical support to students, faculty, and parents (resolving ~20+ support requests per week) while maintaining high end-user satisfaction
  • Communicate with the district IT team to aid with support tickets and ensure a seamless information transfer
  • Led the implementation of a 1:1 infrastructure update, training 30+ staff members on classroom technology integration, reducing classroom technology related help desk tickets by 21%
  • Oversee the deployment, collection, and inspection of all school devices, ensuring each device is accounted for, by utilizing a custom device ID based database, as well as functional for the next term
  • Prioritize and expedite critical IT issues impacting classroom instruction, minimizing downtime and ensuring continuity in teaching and learning
  • Provide remote technical support to parents, students, and WFH administration, ensuring resolution within 2 hours 100% of the time

Interactive Timeline

High School

Attended high school from 2017 to 2021, laying the foundation for future academic and professional pursuits.

University

Pursuing a Bachelor of Science in Information Technology with a concentration in Cyber Operations Security at university from 2021 to 2025.

IT Support Coordinator - CCSD

Employed at Clarke County School District as IT Support Coordinator, managing technical infrastructure since January 2024.

Owl Judge Project

Developed the Owl Judge webapp, a Flask- and PostgreSQL-based voting system for Kennesaw State University, starting January 2025.

Linux Photoserver

Built and maintained a Dockerized Linux photo server for personal project use, starting May 2024.

DNS Sinkhole

Implemented a DNS sinkhole for ad-blocking, enhancing network security and performance, starting July 2024.

Proficiency Overview

Technical Expertise and Results

As an IT professional pursuing a Bachelor of Science in Information Technology with a concentration in Cyber Operations Security, I bring over a year of hands-on experience as an IT Support Coordinator for a school district. I manage more than 300 devices across Linux, Windows, macOS, iOS, and Android platforms, maintaining 99% uptime and resolving all support tickets within two hours. What drives me is the satisfaction of solving complex technical challenges to empower students and faculty in their daily work. I led a 1:1 infrastructure update, training over 30 staff members and cutting classroom technology-related tickets by 21%, proving how technology can streamline operations. My technical toolkit includes troubleshooting, networking (DNS, VPNs, reverse proxies), virtualization, and Python scripting for automation. A standout achievement was building the Owl Judge webapp—a Flask- and PostgreSQL-based voting system for Kennesaw State University—showcasing my ability to craft practical, impactful solutions that make a difference.

Soft Skills and Proactive Learning

Beyond technical expertise, I offer strong communication, collaboration, and time management skills, honed through coordinating with IT teams, training faculty, and providing remote support. My experience supporting diverse and challenging user groups, such as high school students in a special education setting at a disadvantaged school, has sharpened my ability to connect effectively, manage time under pressure, and deliver results on time—ensuring every user gets the support they need when they need it. I’m a proactive learner, diving into personal projects like a Dockerized Linux photo server and a DNS sinkhole for ad-blocking, which reflect my adaptability and passion for growth. With a 3.74 GPA and multiple Dean’s List honors, I’m ready to streamline processes, solve problems, and drive business goals with technical solutions. I’m genuinely excited to bring my skills, dedication, and energy to your team.

Technical Proficiency

OS Management

Advanced troubleshooting across Linux, Windows, macOS, iOS, and Android

Network Management

Proficient in DNS, reverse proxies, and VPN management; familiar with basic routing/switching principles and network monitoring

Remote Access

Remote Desktop Protocol (RDP) and virtualization proficiency

Containerization

Docker containerization and service management

Cloud Solutions

Understanding of cloud-based solutions, virtual machines, and basic storage & networking configurations

Hardware Expertise

Expertise in hardware/software diagnostics, repairs, and replacements across diverse platforms

System Management

Capability of flashing the BIOS, imaging devices & optimizing them for best performance

Automation

Developed and implemented custom Python scripts for academic projects to automate routine tasks, resulting in a significant reduction in manual workload

Device Optimization

BIOS flashing, system imaging, and performance optimization

Soft Skills

100%

Effective communication and exceptional customer service

100%

Team-oriented with proven experience in cross-functional collaboration across departments

100%

Exceptional time management and task prioritization in fast-paced, high-pressure environments

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