Technical Expertise
Operating Systems
- Windows
- Linux
- macOS
Infrastructure
- Active Directory
- DNS Management
- VPN Configuration
Development
- Python
- Scripting
- Docker
CyberSecurity
- Incident response & recovery
- Security Policy Implementation
- Recovery
Projects
- Owl Judge Webapp
- Photo Sync Server
- DNS Sinkhole
Networking
- Router Configuration
- Traffic Analysis
- Network Troubleshooting
Security
- Firewall Management
- Threat Detection
- Data Encryption
Tools
- Git
- PyCharm
- Microsoft tools
Cloud
- Windows Server
- Ubuntu
- API
Soft Skills for IT Support
As an IT professional, I understand that technical expertise is only part of the equation. Equally important are the soft skills that enable effective engagement with end users and the provision of excellent IT support. Here are six key soft skills I bring to the table:
Communication
I excel at translating technical jargon into clear, user-friendly language, ensuring that end users understand solutions and feel supported throughout the process.
Customer Service
With a patient and empathetic approach, I prioritize user satisfaction, turning potentially frustrating technical issues into positive experiences.
Problem-Solving
I'm skilled at quickly diagnosing issues, thinking critically to find efficient solutions, and implementing fixes that minimize downtime for users.
Teamwork
I collaborate effectively with colleagues across departments, sharing knowledge and working together to provide seamless IT support and operations.
Time Management
I efficiently prioritize tasks, manage multiple support requests, and meet deadlines, ensuring that user needs are addressed promptly.
Adaptability
I thrive in dynamic environments, quickly learning new technologies and adjusting to changing priorities to provide flexible and responsive support.